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Terms of Use

Version 4.1 · Effective date: 18 August 2026 · gi-machinery.com/terms

1. Definitions.

"Company", "we", "us" — WORLD FIRST FZCO, licence IFZA 46921, TRN 104660176900001, address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE, trading as GI Machinery.

"Client", "Customer", "you" — a person using the Communication Channels or placing an order, acting for business or professional purposes.

"Supplier" — an independent licensed contractor that owns equipment and employs operators, engaged by the Company to perform works on site pursuant to the Customer's order.

"Operator" — an employee of the Supplier operating the equipment on site.

"Service" — the arrangement of the performance of the Customer's order: the Company selects the Supplier, verifies its documents, fixes the price and formalises the transaction. All works on site are performed by the Supplier — with its own equipment and its own Operator.

"Communication Channels" — the website gi-machinery.com, the Company's mobile application (where available), WhatsApp correspondence via the Company's published numbers, and the Company's e-mail.

"Platform" — the software system owned by the Company that enables the receipt of requests, selection of the Supplier, price calculation, document issuance, acceptance of payments and messaging via the Communication Channels. The Company acts as the operator of the Platform.

"Invoice-Agreement" — the document setting out the fixed price and terms of a specific order. "Client Service Terms" — the separate document governing orders.

2. Service provider details. Full name: WORLD FIRST FZCO. Trade name: GI Machinery. Licence: IFZA No. 46921, International Free Zone Authority, Dubai, UAE. Tax Registration Number (TRN): 104660176900001. Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE. Telephone: +971 58 577 4115. E-mail: [email protected]. Claims: [email protected]. Website: gi-machinery.com.

3. Acceptance, addressees and order of precedence. By using the Communication Channels you accept these Terms. If you do not agree, discontinue use.

The provisions on the use of the Communication Channels apply to all visitors. The provisions on orders, payment, liability and Section 22 govern the relationship between the Company and the Customer. The terms of each order — equipment, timing, price, scope of services and the applicable version of these Terms — are agreed with the Customer individually and recorded in the Invoice-Agreement; these Terms apply to an order to the extent the Invoice-Agreement does not provide otherwise. The relationship between the Company and Suppliers is not governed by these Terms — it is governed by a separate Supplier Agreement, and in case of conflict the Supplier Agreement prevails for the Supplier. Nothing in these Terms creates any rights or obligations for a Supplier towards the Customer or the Company beyond those provided by the Supplier Agreement and the law.

In case of conflict, the following order of precedence applies: the Invoice-Agreement for the specific order → the Client Service Terms → the Cancellation, Refund and Delivery Policies → these Terms → information in the Communication Channels.

4. Who the Service and the Communication Channels are addressed to. The Service is provided to legal entities, sole proprietors and contractors acting for business or professional purposes. The Service is not intended for acquisition for personal, family or household purposes.

By placing an order, you confirm that you act for business or professional purposes and are not acquiring the Service as a consumer. The Invoice-Agreement is issued to a legal entity or a registered sole proprietor; the Customer's name and trade licence and/or tax registration number (TRN) are stated in the Invoice-Agreement. We may request supporting documents and refuse service until they are provided.

The Service is not available to persons under 18 years of age.

5. Role of the Company. The Company does not own construction equipment, does not operate it and is not the employer of Operators. Works on site are performed by the Supplier — an independent contractor holding its own licence, equipment and personnel.

The Company is not present on site, does not direct the performance of works, does not give instructions to the Operator, does not determine the manner and methods of performing the works, and is not responsible for the organisation of occupational health and safety on site. The work assignment is determined by the Customer; the safe condition of the site is ensured by the Customer.

With respect to the Operator, it is exclusively the Supplier that: hires the Operator and is his employer; verifies and confirms his qualifications, training and certifications; pays his wages and makes all other payments to him; instructs him and determines the methods of performing the works; exercises supervision and disciplinary authority; and is entitled to remove him from work and replace him. The Company performs none of these actions; the Company's verification of qualification documents (clause 22.6) does not replace the Supplier's obligations as employer.

What the Company performs through the Platform: receipt and processing of requests; selection and verification of the Supplier to the extent of clause 22.6; agreeing terms and fixing the price; issuing the Invoice-Agreement and the tax invoice; accepting payment and settling with the Supplier; coordinating equipment delivery and exchanging status updates — solely as the transmission of information on delivery time, equipment location and order stage; preparing the work report and the completion certificate; handling enquiries and claims.

What the Company does not perform: works with construction equipment; operation of equipment; transportation and loading/unloading operations; direction of works on site and assignment of tasks to the Operator; admission of personnel and equipment to the site; provision of occupational health and safety on site; obtaining of work permits and NOCs; safeguarding of the equipment on site between shifts.

The Company acts as your contractual counterparty for the order: it receives payment, issues the Invoice-Agreement and the tax invoice, and is responsible to you for arranging performance within the limits established by these Terms and the Client Service Terms.

The Company may engage any Supplier that has passed the verification provided for in clause 22.6, at its own choice, and may replace it. "Verified" means having passed such document verification, regardless of whether the Supplier has previously performed orders for the Company.

6. Information in the Communication Channels and prices. Prices preceded by "from" are indicative lower bounds and do not constitute an offer. Only the fixed price stated in the Invoice-Agreement is binding. Technical specifications, delivery times and equipment configuration are confirmed individually.

All prices are stated in UAE dirhams (AED) exclusive of 5% VAT, as the Service is provided to persons acting for business purposes. VAT is charged in addition and shown as a separate line in the Invoice-Agreement and the tax invoice.

7. Electronic dealings. Correspondence in the Communication Channels and confirmations sent through them are recognised as written form and admissible evidence in accordance with UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

Payment of an issued Invoice-Agreement constitutes acceptance of these Terms and of the Client Service Terms in the version specified in the invoice.

By using the Website, the Company's mobile application, WhatsApp or e-mail, you consent to electronic dealings.

Authorised representatives. The telephone number and e-mail address from which the first enquiry regarding an order was received are deemed the channels of the Client's authorised representative. A message from such number or address is deemed sent by the Client and binds the Client. Notify us immediately in writing of any change in authorised persons, dismissal of a representative, loss of a number or unauthorised access to it; until such notice is received, we may rely in good faith on the previous channels, and anything done through them is deemed done by the Client. We may request confirmation of the authority of any person acting on your behalf and suspend performance until it is provided. An enquiry regarding an existing order from a new number or address will not be accepted without confirmation from the previously registered channel. You are responsible for the actions of persons having access to your telephone number and e-mail.

8. Acceptable use. The following are prohibited: automated data collection; interference with the operation of the Communication Channels; attempts to gain unauthorised access; use of the Communication Channels for actions violating UAE law; publication of any statements on our behalf; use of the Service for works for which you lack the required permits; sending through the Communication Channels any material that is indecent, offensive, discriminatory or unlawful, or material unrelated to an order.

9. Materials you provide to us. By sending photographs, plans, drawings, coordinates and site descriptions, you confirm that you are entitled to provide them and grant the Company the right to use them to the extent necessary for pricing and performing the order, including transfer to the Supplier, and for defence in a dispute. You are responsible for ensuring that such provision does not violate third-party rights or confidentiality obligations binding on you.

Transmission of materials between the parties to an order. The Platform transmits materials received — photographs, documents, messages — to the other party to the order automatically and without prior human review; the Company acts as the technical conduit of the transmission, and responsibility for the content of a material rests with its sender. We apply automated filtering tools and may — on our own initiative or upon complaint — block, withhold and delete any material violating clause 8 or UAE law, suspend service to the sender, and report the violation to the competent authorities. You shall indemnify the Company for losses arising from your sending of such materials (clause 23).

10. Intellectual property. The texts, images, GI Machinery logo, design and code of the Website and the application belong to the Company. Use without written permission is prohibited. Third-party equipment manufacturers' marks, where they appear, belong to their owners.

11. Availability of the Communication Channels. We strive for uninterrupted operation of the Website, the mobile application, the WhatsApp channel and e-mail, but do not guarantee it. The Communication Channels may be unavailable for maintenance or for reasons beyond our control, including failures of telecom operators and third-party service providers, including Meta and the WhatsApp business messaging provider. We are not liable for losses caused by unavailability of the Communication Channels. If a channel is unavailable, contact the dispatch desk by telephone.

12. Scope of the Service and changes to it. The scope, functionality and modes of interaction may change and develop. Individual features may be temporarily or permanently unavailable, or unavailable in certain territories or for certain equipment types. The binding scope of services is that stated in the Invoice-Agreement for the specific order.

13. No warranties. To the maximum extent permitted by UAE law, the Communication Channels are provided "as is" and "as available". We do not warrant uninterrupted operation, absence of errors, conformity with your expectations, or the accuracy of reference information on equipment, timing and prices before its confirmation in the Invoice-Agreement. This clause does not affect the Company's obligations under a confirmed order.

14. Right to decline an order. The Company, acting in good faith, may decline to accept or confirm an order without stating reasons, in particular where equipment is unavailable, site conditions are unsafe, you lack the required permits, there are indications of breach of sanctions or anti-money-laundering requirements, or amounts are owed by you. If an order is declined after payment, the amount paid is refunded in full within the timeframes and in the manner set out in the Refund Policy.

15. Third-party links. The Communication Channels may contain links to third-party services, including WhatsApp and payment providers. Their terms and policies are outside our control; review them independently.

16. Payment methods and currency. The following may be accepted for payment: bank transfer, Visa and Mastercard cards, Apple Pay, Google Pay. The only confirmation of the availability of a payment method is its inclusion in the Invoice-Agreement for your order. The list of methods may be expanded or reduced without notice; the availability of any particular method is not guaranteed, and its unavailability does not constitute a breach on our part and gives rise to no claims.

All settlements are made in UAE dirhams (AED). The amount and currency displayed at payment are the amount and currency of the charge and are stated in the receipt. We do not charge any surcharge for the use of a card or any other digital payment method.

We are not responsible for payment refusal, delay or failure on the part of the bank, the card issuer or the payment provider, nor for fees and conversion rates they apply. If a payment fails, the order is deemed unpaid and is not confirmed; you may use another available method.

17. Payment confirmation. Upon successful payment you receive confirmation in the same WhatsApp chat and at the e-mail address provided within 1 business day, and a UAE tax invoice within no more than 14 days from the date of supply (Article 67 of Federal Decree-Law No. 8 of 2017).

18. Jurisdictional restrictions, sanctions and counterparty checks. We do not provide services to persons or entities located in countries, or acting in the interests of parties, subject to OFAC or UN sanctions. We may request documents confirming identity, authority and ownership structure, and refuse or suspend service until they are provided.

19. Retention of transaction records. The cardholder must retain copies of transaction documents and of these rules.

20. Access security. You are responsible for safeguarding your credentials and for all actions performed using them.

21. Limitation of liability.

21.1. The Company's contractual liability to you is limited to the amount actually paid by you under the relevant order.

21.2. The Company's liability for a claim relating to an individual shift or an individual day of works is limited to the price of that shift (that day) under the Invoice-Agreement. If a claim cannot be attributed to an individual shift, liability is limited to the price of the services under the relevant order for the billing month in which the ground for the claim arose. The aggregate liability for all claims arising out of or in connection with a single order, regardless of the number of claims, claimants or grounds, shall in no event exceed the amount actually paid under that order as at the date the first claim is made. Claims under different orders are not aggregated. Liability for claims not connected with a specific order is limited to AED 20,000.

21.3. The Company shall not be liable for the following types of loss, whether or not they were foreseeable and whether or not the Company was advised of their possibility:

• loss of profit, income, revenue or anticipated savings;
• downtime of your works, equipment, personnel, project or site;
• delay towards your customers, main contractor or other third parties;
• fines, penalties, liquidated damages and retentions under your contracts;
• loss of a contract, tender or licence, or inability to obtain them;
• losses from suspension, closure or mothballing of a project;
• costs of engaging substitute equipment or a substitute contractor beyond the price difference with our order;
• loss of, damage to or deterioration of your materials, equipment and unfinished works, unless caused by a harmful act for which the Company is liable by law;
• loss of, damage to or unavailability of data;
• damage to business reputation, loss of business opportunity or customers;
• losses resulting from inaccurate or incomplete information provided by you about the site, the nature of the works, utilities or permits;
• losses arising from instructions given by you to the Supplier or the Operator outside the agreed order;
• destruction and damage caused by the equipment or the Operator, including damage to utilities — liability for which is allocated by Section 22 between the Supplier and the Customer and is not borne by the Company;
• productivity, speed and output: the Company does not guarantee the volume of work performed per shift and is not responsible for the Operator's pace of work; the remedy in case of dissatisfaction is replacement under clause 22.10;
• any other indirect, consequential or incidental losses.

The lists in this clause and in Section 22 are illustrative ("including, without limitation") and are not exhaustive.

Harm to human life and health is not the subject of this clause and is not included in the list above: liability for it rests with the party that caused it, in accordance with clause 21.5(a) and Section 22 — the Supplier as the Operator's employer and owner of the equipment, or the Customer as the party in control of the site, depending on the cause.

21.4. The Company's responsibility for non-performance and exclusive remedy. The Company is responsible to you for the performance of a paid order. If the equipment is not delivered, the Operator does not report for the shift, or the work is not commenced or is interrupted through no fault of yours, the Company must: arrange replacement of the equipment or the Operator in accordance with the Client Service Terms, and, where replacement is impossible, refund the payment for the unperformed part in full. This obligation is unconditional and does not depend on the Company's settlements with the Supplier.

Late delivery. If the equipment is ready to work later than the agreed delivery window for reasons not attributable to you: for a delay of up to 30 minutes, the shift price is reduced pro rata to the delay; for a delay exceeding 30 minutes, only the time actually worked is payable, with a 10% discount. The recalculation is reflected in the work report and the completion certificate. The foregoing is your exclusive remedy for late delivery; losses beyond the recalculation are not recoverable (clause 21.3).

The foregoing is your exclusive remedy for non-performance: beyond replacement and refund, the Company shall not compensate any losses caused by non-delivery of equipment, the Operator's failure to appear, or non-performance or improper performance of the works, including the losses listed in clause 21.3. Liability for harm caused by the equipment or the Operator is allocated by Section 22 and is not borne by the Company, save as provided in clause 22.6.

21.5. Scope of this Section. For the avoidance of doubt, the parties confirm:

(a) The Company is liable solely for its own acts and omissions. The Company is not liable for death, personal injury or other harm caused by the acts or omissions of the Supplier, the Operator, the Customer or third parties; liability for such harm rests with the party that caused it, in accordance with Section 22 and UAE law.

(b) The limitations in Section 21 apply to the Company's liability for its own acts to the maximum extent permitted by UAE law, and are disapplied only to the extent the law prohibits limitation of liability — for the Company's own fraud, wilful misconduct and gross negligence, and in other cases where mandatory rules do not permit limitation.

(c) Nothing in this Section shall be construed as an assumption by the Company of any liability it does not bear under the law or these Terms.

22. Allocation of liability for harm on site.

22.1. Basis of this Section. This Section allocates liability between the Company and the Customer. It does not alter the rights of third parties and does not release anyone from liability established by law.

22.2. Harm caused by the Operator or the equipment. Harm caused in the course of the works by the Operator or the equipment — to the life, health or property of third parties, the Customer, its employees and contractors — rests with the Supplier as the owner of the equipment and the employer of the Operator. As between the Company and the Customer, claims for such harm are to be addressed to the Supplier, save where the harm is caused by the Company's failure to perform the obligation provided for in clause 22.6.

Transportation of equipment. Mobilisation and demobilisation are performed by the Supplier or a licensed carrier engaged by it; the Company does not perform transportation and does not own vehicles. Harm caused during transportation of the equipment, including the period before its handover on site and after removal, rests with the Supplier or the carrier as the owners of the vehicles and is covered by compulsory motor third-party liability insurance.

The same rules apply where transportation is ordered through the Platform as a separate order. In that case, the person ordering the transportation — including a Supplier under another order — acts as the Customer under the transportation order, and the carrier acts as the Supplier under it, and these Terms, including Section 22, apply to each order independently. The parties' roles are determined per order; the combination of roles by one person across different orders does not alter the allocation of liability under any of them.

22.3. Harm to the Operator. Harm to the Operator's life and health is compensated by the Supplier as employer in accordance with UAE labour law and is covered by workmen's compensation insurance.

If such harm is caused by the acts or omissions of the Customer — including, without limitation, the condition of the site, absence of permits or barriers, unmarked utilities, inaccurate or incomplete information about the site and the nature of the works, breach of site rules, instructions given outside the agreed order, and any other acts or omissions of the Customer and persons engaged by it — liability rests with the Customer, and the Customer shall compensate the Company and the Supplier for the related losses, fines and expenses.

22.4. Harm caused by the Customer; harm to the Supplier and the equipment. Harm caused to the equipment, the Operator or third parties by the acts or omissions of the Customer, its employees, contractors and persons admitted by it to the site — including, without limitation, damage to the equipment due to ground conditions, unmarked utilities or site conditions — rests with the Customer. Accidental damage to or loss of the equipment occurring without fault of the parties remains the risk of the Supplier as owner and is covered by its insurance. An exception applies to the period when the equipment remains on site under the Customer's guard and control (between shifts and during a pause — clause 8 of the Client Service Terms): damage, theft and vandalism during that period are the Customer's risk; the risk of natural events remains with the Supplier as owner during that period as well.

22.5. The Company is not the party causing harm. As the Company is not present on site, does not direct the works and does not instruct the Operator (clause 5), it is not the person exercising supervision and control over the performance of the works and is not liable for harm caused in the course of their performance.

22.6. What the Company is responsible for. Before commencement of the works, the Company undertakes to verify with the Supplier:

• a valid licence for the relevant activity;
• registration documents for the equipment;
• documents confirming the Operator's qualifications and certifications;
• the existence of insurance mandatory under UAE law for the relevant type of equipment and personnel, including motor third-party liability insurance for equipment operating on public roads.

Information about the Supplier's voluntary insurance policies, where held, is provided to the Customer on request in accordance with clause 22.7.

The Company is responsible to the Customer for failure to perform this obligation. The Company does not assume any obligations of control over the performance of the works, provision of occupational health and safety on site, or supervision of the Operator.

Limits of verification. Verification is performed on the basis of documents provided by the Supplier, with reasonable diligence as to their apparent validity. The Supplier is responsible for the accuracy of the documents and information provided; the Company is not liable for the consequences of the Supplier providing forged or inaccurate documents that could not have been identified through reasonable verification. Upon delivery, the Customer may require presentation of the original documents for the equipment and the Operator; doubt as to their authenticity is a ground to refuse admission of the equipment to work, with immediate notice in the order chat. If the equipment actually delivered or the Operator who arrives does not match the verified documents, this constitutes a breach by the Supplier; upon learning of the mismatch, the Company arranges suspension of the works and replacement, and its obligations are thereby exhausted.

Verification upon delivery. The order confirmation provides the Customer with the details of the agreed equipment (registration number) and the Operator. The Customer's responsible person shall, upon delivery, check the arriving equipment and Operator against these details before admitting them to work. The Customer shall immediately report any mismatch in the order chat and shall not admit the equipment to work until replacement or confirmation by the Company. Admission to work without notice of a mismatch is treated as confirmation of conformity; the burden of proving otherwise rests with the Customer.

Procedure for mismatch and crew substitution. If the Supplier sends different equipment or a different Operator with proper documents, the Company informs the Customer; the Customer may accept the substitution (confirmation in the chat) or decline it without stating reasons.

Deadlines for declining:

• if notice of the substitution is given to the Customer at least 3 hours before the agreed delivery time, the refusal must be declared no later than 1 hour before delivery. A refusal declared later — including upon arrival — does not deprive the Customer of the right to a replacement, but the mobilisation of the delivered equipment is payable by the Customer as a service under the Invoice-Agreement;
• if notice is given less than 3 hours before delivery or upon delivery, the Customer may decline at any time, including upon arrival, at no cost;
• if the equipment or Operator sent lacks proper documents, the Customer must refuse admission — at any time and at no cost, regardless of notice timing.

Upon refusal, the Company arranges delivery of conforming equipment or a conforming Operator — by the same or another Supplier; timelines shift by the replacement time, and such shift is not a delay by the Company. Amounts paid for time not worked due to the substitution are credited to the replacement crew or refunded.

22.7. Disclosure of the Supplier and assistance with claims. The Company discloses the Supplier's name, licence and insurance policies and provides copies of documents upon the Customer's reasoned request in connection with harm caused, an incident, court or arbitration proceedings, or a report to the police or another state authority. In all other cases, information about the Supplier constitutes the Company's trade secret and is not subject to disclosure.

Where such grounds exist, the Company also assists in pursuing a claim against the Supplier, including assignment to the Customer of the Company's corresponding claims against the Supplier. Pending resolution of a substantiated claim, the Company may withhold amounts payable to the Supplier — within the amounts and time limits provided for in the Supplier Agreement.

Assistance with settlement. The Company assists in good faith in settling disagreements between the Customer and the Supplier arising in connection with an order: it organises the exchange of positions, provides the parties with order-related documents and records — work reports, meter readings, statuses, order correspondence — and proposes settlement options. For these purposes, the parties agree that the Company may disclose to each of them order-related information and documents to the extent necessary for settlement. The Company's assistance does not constitute an admission of liability, arbitration or expert determination, and does not deprive the parties of other remedies.

22.8. Insurance. The existence and scope of insurance cover are confirmed by the Supplier's policies, copies of which are provided on request. Insurance of the Customer's project, materials and works remains the Customer's responsibility.

22.9. Summary liability matrix. For clarity, the parties confirm the following allocation; in case of conflict with other clauses, clauses 22.2–22.6 prevail.

22.10. Replacement at the Customer's request. The Customer may at any time request replacement of the Operator or the equipment without stating reasons. The Company passes the request to the Supplier; where the Supplier cannot provide a replacement, the Company selects another Supplier. Where the replacement is requested by the Customer for reasons unrelated to a breach or a document mismatch: the commenced shift is payable in full; demobilisation of the replaced equipment and mobilisation of the replacement are payable by the Customer as services under the Invoice-Agreement; unused fully paid shifts are credited to the replacement crew.

Exception. If the replacement is caused by a breach by the Supplier, a document mismatch, or the refusal or inability of the Supplier or the Operator to perform the works — failure to appear, leaving the site, breakdown, withdrawal of the equipment by the Supplier — no replacement costs are borne by the Customer: time not worked is not payable (amounts paid are refunded or, at the Customer's option, credited to the replacement crew), and the mobilisation and demobilisation connected with such replacement are not payable by the Customer. Replacement services payable by the Customer under this clause are subject to 5% VAT and are invoiced inclusive of VAT.

22.11. Work at height and lifting operations. Works involving the lifting of people or loads — cradles, aerial platforms, cranes and similar equipment — are performed only in compliance by the parties with the requirements of UAE law and the applicable rules of the emirate and the site. The Customer ensures: a permit to work where required; appointment of a person responsible for the works on site; barriers around the lifting zone and exclusion of unauthorised persons; a lifting plan where required by the rules. The Supplier ensures: equipment with valid third-party certification where required; an Operator certified for the given equipment type; a banksman/rigger where provided for by the order. The Company does not plan lifting operations, does not appoint persons responsible for them and does not direct them. Lifting of people with equipment not designed for lifting people is prohibited; the Operator may refuse such work.

23. Indemnity. You shall indemnify the Company for losses arising from your breach of these Terms, provision of inaccurate information about the site or the nature of the works, absence of required permits and NOCs, instructions given by you to the Operator outside the order, and your breach of obligations under the Client Service Terms and Section 22.

24. Enquiries and claims.

24.1. Enquiries. Any questions, comments and problem reports are accepted via WhatsApp using the order number, by telephone to the dispatch desk during its working hours, and at [email protected]. We acknowledge receipt within 1 business day and respond on the merits within 5 business days.

24.2. Formal claim. A monetary claim — a demand for refund, recalculation, compensation of losses or withholding of payment — must be sent to [email protected] and must contain: the order number and date, the substance of the claim, the calculation of the amount and supporting documents. We acknowledge receipt within 1 business day and provide a reasoned response within 10 business days.

24.3. Submission of a formal claim under clause 24.2 is a condition precedent to referring the dispute for resolution under clause 27. A communication sent by any other means is treated as an enquiry under clause 24.1 and does not suspend or extend the time limits established by the Client Service Terms.

25. No partnership or agency. These Terms do not create between the parties any partnership, joint venture, franchise or employment relationship and do not entitle either party to act on behalf of the other or to assume obligations for the other party.

26. Amendments and versioning. We may amend these Terms.

Each version bears a version number and effective date, shown at the bottom of the page. All published versions are retained in the version archive at gi-machinery.com/legal/versions/ with the SHA-256 checksum of each file. The archive is accessible without restriction.

The version applicable to your order is the one specified in the Invoice-Agreement or, absent such specification, the version published at the time the invoice was issued. On request, we provide a copy of the version in force on the date of your order.

27. Governing law and dispute resolution. These Terms are governed by the laws of the UAE and the applicable laws of the Emirate of Dubai.

Any dispute not resolved under clause 24 shall be finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC). The seat of arbitration is Dubai, UAE. The number of arbitrators is one. The language of the arbitration is English. Where provided for by the DIAC Rules, the expedited procedure applies.

By accepting these Terms, you confirm that the person effecting acceptance holds special authority to conclude an arbitration agreement in accordance with Article 4 of Federal Law No. 6 of 2018.

If, in respect of a particular dispute, an arbitration agreement is not permitted by applicable law — including where the transaction value is below the threshold at which UAE legislation on trading by modern technological means permits mandatory arbitration — or is held invalid, the dispute shall be resolved by the competent courts of Dubai.

28. Personal data. Personal data is processed in accordance with the Privacy Policy. We draw your attention to two provisions disclosed there in detail: in order to recognise the meaning of messages, their content is transferred to third-party providers of processing software, including providers of large language models (AI), as data processors; and data, including correspondence and order materials, may be stored and processed outside the UAE. By continuing the correspondence after notification and confirming consent in the chat, you agree to such processing and transfer.

29. Language. These Terms are drawn up in English. The English version prevails; translations into other languages, where published, are provided for convenience and have no overriding force. By contacting us and continuing to deal with us, you confirm that you have a sufficient command of English to understand these Terms or have, on your own initiative, obtained their translation and explanation; insufficient command of English does not exempt you from these Terms and does not constitute grounds to challenge consents given or arrangements made.

30. Miscellaneous. The Company is guided by the principles of honesty and good faith and exercises its rights reasonably; the Customer and the Supplier undertake to adhere to the same principles. These Terms shall be interpreted and performed in good faith. The invalidity of an individual clause does not entail the invalidity of the remainder. A waiver of a right does not constitute a waiver of that right in the future. You may not assign rights under an order without our written consent. The Company may transfer its rights and obligations under these Terms and under orders to an affiliate or to a successor upon reorganisation or transfer of the business, with notice to you; the scope of your rights shall not be diminished thereby. Set-off of counterclaims is permitted only with our written consent.

31. Contacts. WORLD FIRST FZCO (GI Machinery), Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE. General enquiries — [email protected]. Formal claims — [email protected]. Dispatch desk — +971 58 577 4115.

Contact

WORLD FIRST FZCO (trading as GI Machinery)
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
IFZA License 46921 · TRN 104660176900001
Dispatch line (06:00–22:00): +971 58 577 4115 · E-mail: [email protected]
Country of domicile: United Arab Emirates

Version 4.1 · Effective date: 18 August 2026 · gi-machinery.com/terms · version archive