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Client Service Terms

Version 4.1 · Effective date: 18 August 2026 · gi-machinery.com/client-terms

1. Scope and addressees. These Terms apply to every equipment order placed through the Platform operated by the Company (WORLD FIRST FZCO, trading as GI Machinery). The works under an order are performed by the Supplier — with its own equipment and its own Operator. The Company does not perform the works: it arranges the performance of the order — receiving the request, selecting and verifying the Supplier, issuing the Invoice-Agreement and the tax invoice, accepting payment and coordinating the order; the scope of its role and responsibility is defined by clauses 5, 21 and 22 of the Terms of Use. The Service is provided to persons acting for business or professional purposes (clause 4 of the Terms of Use). The terms "Company", "Customer", "Supplier", "Operator", "Platform", "Communication Channels" and "Invoice-Agreement" have the meanings defined in the Terms of Use.

Order of precedence — per clause 3 of the Terms of Use: the Invoice-Agreement → these Terms → the Cancellation, Refund and Delivery Policies → the Terms of Use → information in the Communication Channels.

Honesty and good faith. The Company is guided by the principles of honesty and good faith in all dealings under an order and exercises its rights reasonably. The Customer and the Supplier undertake to adhere to the same principles. The parties shall interpret and perform these Terms in good faith; protection is afforded to the party acting in good faith.

2. Working time and billing definitions.

"Shift" — 8 hours of equipment work on site. The shift begins from the moment the equipment is ready to perform the works — unloaded, set up and brought into working condition; unloading, set-up and preparation form part of mobilisation. A readiness status is sent to the order chat, and its time is deemed the start of the shift.

"Half-shift" — 4 hours, available for certain equipment types listed on the Website.

"Mobilisation" — delivery of the equipment to the site, including unloading, set-up and preparation. "Demobilisation" — the reverse process. "Work report" — the document recording the work performed with meter readings. "Completion certificate" — the document closing the order.

Billing unit — time of provision, not engine hours. Payment is due for the provision of the equipment with an Operator in readiness to work for the duration of the shift. Engine-hour meter readings serve control and evidentiary purposes, not billing: underutilisation of the equipment during a shift for reasons on your side does not reduce the shift price. Recalculations are made only in the cases expressly provided for in these Terms (late delivery, technical stoppages, breakdown).

Multiple units in one order. Where an order includes several units of equipment, these Terms — including verification upon delivery, recalculations, replacement and termination — apply to each unit independently.

3. How an order arises. You send a request → we quote a fixed price → we issue an Invoice-Agreement → you pay → the order is confirmed. Until payment is received, the order is not confirmed and the equipment is not reserved.

Payment of the Invoice-Agreement constitutes acceptance of the document package listed in the invoice with version references: these Terms, the Terms of Use and the Cancellation, Refund and Delivery Policies. Authorised representatives and electronic dealings — per clause 7 of the Terms of Use.

4. What the price includes; taxes. The shift price includes the equipment and the Operator's work. The following are stated as separate billable services in the Invoice-Agreement: mobilisation; demobilisation; overtime; fuel, where not included; waiting and downtime for reasons on the Customer's side; replacement services in the cases provided for in clause 22.10 of the Terms of Use.

All prices are in UAE dirhams (AED); 5% VAT is charged on each service in addition and shown as a separate line. We issue a full UAE tax invoice with our TRN, valid for input VAT recovery, within no more than 14 days from the date of supply.

5. Payment. 100% advance payment. Payment methods — per clause 16 of the Terms of Use; those available for your order are stated in the Invoice-Agreement. Cash is not accepted. Published prices are card-payment prices; a discount stated in the Invoice-Agreement applies to payment by bank transfer. If an invoice is not paid within its validity period, the price and dates stated in it lapse.

6. Working hours, overtime and extension.

Overtime. Work beyond the shift is charged at the hourly rate stated in the Invoice-Agreement and must be confirmed by you in the chat before it begins — the final invoice cannot come as a surprise.

How to extend. Send a request to the order chat before the end of the shift. We confirm availability with the Supplier and notify you of the rate and the additional charge; your confirmation in the chat constitutes agreement to pay. Overtime of up to and including 4 hours is included in the work report and paid under the completion certificate within 5 business days of its delivery; in case of late payment, the Company may suspend acceptance of new orders and set off the debt against refunds due to you; overtime beyond 4 hours and extension to further days are arranged by an additional invoice with advance payment. Continuation of work without confirmation is not permitted, and the Operator may end the shift.

Operator's breaks. Short breaks of the Operator provided for by UAE labour law, including rest and prayer breaks, form part of the shift and are not downtime.

Limits on extension. The working time of a single Operator is limited by UAE labour law. An extension exceeding the overtime limits permissible for one Operator is performed only where the Supplier can provide a relief Operator; otherwise the extension is not confirmed to that extent.

Midday break. We operate 7 days a week. From 15 June to 15 September, the MOHRE ban on work under direct sunlight and in open areas applies from 12:30 to 15:00.

The ban concerns work in the open air, not the equipment as such. The Operator's work in a closed air-conditioned cabin may continue during the break hours, provided the operation does not require people in the open air — banksmen, riggers, workers in the work zone — and this is not prohibited by site rules. In that case the shift runs without interruption. Where the operation requires people in the open air, the break applies: the 8 hours of the shift are counted excluding the break, the equipment's presence is extended by the break period, paid time does not increase, and the break is not downtime of either party. Works covered by a MOHRE exemption are performed only upon your provision of supporting documents.

7. Equipment delivery. Timing, service area and procedure — per the Delivery Policy. Transportation is performed by the Supplier or licensed carriers engaged by it (clause 22.2 of the Terms of Use). Statuses arrive in the order chat: departed → on site → ready to work → completed.

Early delivery. Delivery of the equipment earlier than the agreed time does not oblige you to accept it earlier: the shift begins no earlier than the agreed time unless you have expressly confirmed an early start in the chat. Waiting for the agreed time is not payable.

Verification upon delivery — per clause 22.6 of the Terms of Use: the order confirmation provides the equipment registration number and the Operator's details; the responsible person checks them upon delivery before admission to work. Late delivery — recalculation per clause 21.4 of the Terms of Use: up to 30 minutes — pro rata; over 30 minutes — payment for time actually worked with a 10% discount. Replacement of equipment or Operator — per clauses 22.6 and 22.10 of the Terms of Use.

8. Your obligations. You shall ensure:

9. Downtime, stoppages and impossibility of work.

Downtime for the Customer's reasons. If work cannot begin or is interrupted for reasons on your side — no access, no permit, no responsible person, no passes or fuel, unsafe ground, unmarked utilities — mobilisation and waiting time are payable as services at the Invoice-Agreement rates, and the shift is deemed provided; waiting time within the paid shift is not charged separately — only waiting beyond its limits is charged separately. The Operator's refusal to perform unsafe work caused by site conditions is not downtime of the Supplier and is payable in the same manner.

Technical stoppages during a shift. Stoppages for reasons on the side of the equipment or the Operator — rectification of a fault, unscheduled maintenance, refuelling where fuel is included in the price — with a cumulative duration exceeding 30 minutes per shift entail a pro-rata recalculation of the shift price for the entire duration of such stoppages from the first minute. Stoppages are recorded in the work report. The Operator's breaks under clause 6 and the midday break are not technical stoppages.

Weather suspension — within a shift. The decision on the safety of work rests with the Operator.

Prolonged impossibility of a general nature (order pause). If events of a general nature affecting more than just your site — natural events and large-scale flooding, closure of the district or zone by the authorities — make work impossible for one full shift or more, the order is suspended; impossibility caused by the condition of your particular site — local water accumulation, ground not made ready, consequences of other contractors' works — is not a pause and is payable as downtime for reasons on your side. For full shifts of the pause, no one pays anyone — payment for them is refunded or credited, and neither downtime nor waiting accrues to either party. The parties may await the possibility of continuation and resume the order from where it stopped. The Supplier may remove the equipment for the duration of the pause — including where it considers the continued stoppage unjustified; in that case the transport costs of removal and re-delivery are not borne by you. If, after removal, you are ready to continue and the Supplier does not return, the Company arranges a replacement in accordance with clause 21.4 of the Terms of Use. Safekeeping of equipment remaining on site during the pause — per clause 8. If the pause lasts more than 7 consecutive calendar days, either party may terminate the order by notice in the chat: payment for unused shifts is refunded in full, and neither the next-shift protection nor the rate-scale recalculation applies.

Obstruction of demobilisation. If, upon completion of the order, removal of the equipment is impossible for reasons on your side — access closed, exit pass not issued, you withhold the equipment in connection with a dispute — each commenced day until removal becomes practicable is payable at the full shift price under the Invoice-Agreement, and the risk of safekeeping of the equipment during that period remains with you (clause 8). Withholding the equipment is not a means of securing your claims; the procedure in clause 20 is provided for disputes.

10. The Operator. The parties' roles with respect to the Operator are defined by clause 5 of the Terms of Use: the Operator is an employee of the Supplier under its exclusive control; the work assignment is determined by you; the Company gives no instructions to the Operator. You may not assign to the Operator works not provided for in the order or works in breach of safety requirements, nor hand over operation of the equipment to your own personnel. The Operator may refuse unsafe work. Replacement of the Operator at your request — clause 22.10 of the Terms of Use.

You shall ensure respectful treatment of the Operator by your employees and contractors. Aggression, threats or coercion into unsafe work are grounds for stopping the works; such stoppage is payable as downtime for reasons on your side.

Use for intended purpose. The equipment is used only for its purpose as determined by the manufacturer and within its rated characteristics. Assignments outside the purpose or characteristics — including, without limitation, lifting loads with equipment not designed for lifting, work exceeding rated capacity or reach, towing, and any other assignments inconsistent with the equipment's purpose or characteristics — are declined by the Operator; declining such assignments is not downtime of the Supplier.

11. Insurance. Each unit of equipment carries the insurance mandatory under UAE law for its type, including motor third-party liability insurance for road-going equipment; protection of Operators in case of work injuries is provided by the Supplier as employer in the manner required by UAE labour law. Information on the Supplier's voluntary policies is provided on request in accordance with clause 22.7 of the Terms of Use.

We do not insure your project, your materials or your works — contractors' all-risks insurance remains your responsibility (clause 22.8 of the Terms of Use).

12. Damage and harm. The allocation of liability for harm — by the equipment, to the Operator, by the Customer, during transportation, accidental loss of the equipment — is established by Section 22 of the Terms of Use, including the summary matrix in clause 22.9. Damage to the equipment caused by your actions, breach of operating conditions or inaccurate information about the site is compensated by you in the amount of the actually incurred and documented costs of repair or replacement. No deductible applies.

Incidents. You shall immediately report any incident involving harm to life, health or property to the order chat. The parties proceed on the basis that the Operator's employer and the owner of the equipment is the Supplier; its details are disclosed for the incident records (clause 22.7 of the Terms of Use). Your employees and representatives shall not make statements on behalf of the Company and shall not characterise it as the Operator's employer or the supervisor of the works. Until the competent services arrive, the scene is preserved where possible and reasonable assistance is provided to the parties; photographic documentation — without images of injured persons (clause 10 of the Privacy Policy).

13. Equipment breakdown. If the equipment fails, we arrange a replacement or refund the payment for the time not worked in full (clause 21.4 of the Terms of Use). Your advance payment does not pay for anyone else's downtime.

14. Acceptance of works. Upon completion of a shift, a work report is drawn up with the meter readings recorded by photograph; readings cannot decrease relative to previous ones. You confirm the work report in the chat. If no objections are received within 24 hours of the work report being sent, the scope of works and the meter readings are deemed agreed; the burden of proving otherwise rests with you. This clause does not deprive you of the right to claim in respect of the quality of the works, including defects that could not have been discovered upon acceptance.

Removal without a responsible person. If your responsible person is absent at demobilisation, the condition of the equipment and the work location is recorded by photographs sent to the order chat; absent objections within 24 hours, the recorded condition is deemed agreed in the same manner.

15. Cancellation, early termination and rescheduling.

Before equipment delivery — per the Cancellation Policy: free of charge more than 24 hours before delivery; within 24 hours, the amount of costs actually incurred by us and the Supplier, including confirmed booking of the equipment, is withheld, capped at 25% of the first shift price; after the equipment has departed, mobilisation and the first shift are payable. The exact refund amount is shown in the chat before the cancellation is confirmed.

Early termination of multi-day and monthly orders. You may terminate the order at any time without stating reasons by notice in the order chat. Upon termination: the commenced shift is payable in full; demobilisation is payable as a service; payment for shifts after the termination date is refunded.

Protection of the next shift. A termination notice given less than 12 hours before the start of the next shift does not cancel that shift — it is payable, as the Supplier has already reserved the equipment, the Operator and transport for it; termination takes effect from the shift following it.

Recalculation at the actual-duration rate. If the order was placed at a monthly or other long-duration rate and the actual duration proves shorter, the shifts used are recalculated at the published rate for the actual duration, and the difference is withheld from the refund. Please note: the shift price depends on the order duration — a shift in a one- or two-day order costs more than the same shift in a monthly order, because the monthly rate includes a volume discount. Upon early termination that discount is recalculated, so the refund will, as a rule, be less than a simple multiplication of unused shifts by the monthly rate. The exact calculation is shown in the chat before termination is confirmed — you decide with the amount in front of you.

Rescheduling. Rescheduling of delivery to another date at your request: with notice more than 24 hours before delivery — free of charge; within 24 hours — with payment of actually incurred costs per the Cancellation Policy; after the equipment has departed — with payment of mobilisation. An agreed rescheduling is not a cancellation, and cancellation withholdings are not applied to it a second time.

16. Refunds. Per the Refund Policy: to the original payment method, initiated within 1 business day of approval; bank crediting usually within 5–10 business days, some banks — up to 30 days (Refund Policy).

17. Payment disputes. If you consider a charge erroneous, contact us first under clause 24 of the Terms of Use. Initiating a chargeback with your bank in circumvention of that procedure, where the service was actually provided, does not release you from payment; the work report, completion certificate, meter readings and correspondence are provided to the bank as evidence that the service was provided.

18. Liability. The parties' liability, its limits and the allocation of liability for harm are established by Sections 21 and 22 of the Terms of Use and apply to every order. The Company's obligation regarding performance of a paid order (replacement or refund) — clause 21.4 of the Terms of Use.

19. Force majeure. Neither party is liable for non-performance caused by events beyond its reasonable control: natural events, sandstorms of exceptional intensity, closure of roads and zones, decisions of public authorities, communication failures. Services actually provided — worked shifts and completed mobilisation — are payable; the advance payment for everything not provided is refunded in full. Prolonged impossibility of a general nature — including closure of a district or zone by the authorities — is governed by clause 9 (order pause); this clause applies to other events and to termination of the order. The following are not force majeure: seasonal heat and the midday break, ordinary weather conditions, unavailability of a particular unit of equipment or a particular Supplier.

20. Claims. A claim regarding a completed order is submitted under clause 24 of the Terms of Use (formal claims — to [email protected]) within 30 calendar days of the completion certificate date. Only the disputed part of the amount is withheld, not the entire order. Missing the deadline does not deprive you of the right to apply, but means that the scope and quality of the works recorded in the work report and the completion certificate are deemed confirmed, and the burden of proving otherwise rests with you.

21. Non-solicitation and non-circumvention. During the service period and for 12 months after the last order, you shall not, directly or through affiliates, contract with Suppliers, Operators or carriers of whom you learned through the Company for services similar to the subject of the order, without the Company's written consent. In case of breach, you shall compensate the Company an amount equivalent to the Company's remuneration under a comparable order.

22. Suspension and termination. We may suspend or terminate performance and decline new orders in the cases provided for in clauses 14 and 18 of the Terms of Use, as well as in case of non-payment or unsafe site conditions. Upon suspension for reasons on our side, the advance payment for services not provided is refunded per the Refund Policy. Upon termination of an order due to your material breach — systematic violation of safety rules, instructions to the Operator circumventing the order, unacceptable treatment, inaccurate site information — the commenced shift and demobilisation are payable, and the refund for unused shifts is made less the actually incurred and documented costs, but no less than the withholdings that would apply upon voluntary termination of the order (rate-scale recalculation and next-shift protection — clause 15).

23. Personal data. Processed in accordance with the Privacy Policy; key disclosures — clause 28 of the Terms of Use.

24. Sanctions and compliance. Per clause 18 of the Terms of Use.

25. Governing law and disputes. Per clause 27 of the Terms of Use: the laws of the UAE and the Emirate of Dubai; DIAC arbitration (Dubai, sole arbitrator, English); where arbitration is not permitted — the competent courts of Dubai. Pre-action procedure — clause 24 of the Terms of Use.

26. Language. These Terms are drawn up in English. The English version prevails; translations are provided for convenience and have no overriding force. By contacting us and continuing to deal with us, you confirm a sufficient command of English or that you have, on your own initiative, obtained translation and explanation; insufficient command of English does not exempt you from these Terms and is not a ground for challenge.

27. Versions. Each version bears a number and effective date; the version archive with SHA-256 checksums is at gi-machinery.com/legal/versions/. The version applicable to an order is the one specified in the Invoice-Agreement.

28. Contacts. WORLD FIRST FZCO (GI Machinery), Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE. General enquiries — [email protected]. Claims — [email protected]. Dispatch desk — +971 58 577 4115.

Contact

WORLD FIRST FZCO (trading as GI Machinery)
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
IFZA License 46921 · TRN 104660176900001
Dispatch line (06:00–22:00): +971 58 577 4115 · E-mail: [email protected]
Country of domicile: United Arab Emirates

Version 4.1 · Effective date: 18 August 2026 · gi-machinery.com/client-terms · version archive